Improving customer service with automatic topic detection in user emails

This study introduces a novel Natural Language Processing pipeline that enhances customer service efficiency at Telekom Srbija, a leading Serbian telecommunications company, through automated email topic detection and labelling. Central to the pipeline is BERTopic, a modular architecture that allows unsupervised topic modelling. After a series of preprocessing and post-processing steps, we assign one of 12 topics and several additional labels to incoming emails, allowing customer service to filter and access them through a custom-made application. The model's performance was evaluated by assessing the speed and correctness of the automatically assigned topics across a test dataset of 100 customer emails. The pipeline shows broad applicability across languages, particularly for those that are low-resourced and morphologically rich. The system now operates in the company's production environment, streamlining customer service operations through automated email classification.

Overview of Deep Learning Methods for Retinal Vessel Segmentation

Methods for automated retinal vessel segmentation play an important role in the treatment and diagnosis of many eye and systemic diseases. With the fast development of deep learning methods, more and more retinal vessel segmentation methods are implemented as deep neural networks. In this paper, we provide a brief review of recent deep learning methods from highly influential journals and conferences. The review objectives are: (1) to assess the design characteristics of the latest methods, (2) to report and analyze quantitative values of performance evaluation metrics, and (3) to analyze the advantages and disadvantages of the recent solutions.

Non-adversarial Robustness of Deep Learning Methods for Computer Vision

Non-adversarial robustness, also known as natural robustness, is a property of deep learning models that enables them to maintain performance even when faced with distribution shifts caused by natural variations in data. However, achieving this property is challenging because it is difficult to predict in advance the types of distribution shifts that may occur. To address this challenge, researchers have proposed various approaches, some of which anticipate potential distribution shifts, while others utilize knowledge about the shifts that have already occurred to enhance model generalizability. In this paper, we present a brief overview of the most recent techniques for improving the robustness of computer vision methods, as well as a summary of commonly used robustness benchmark datasets for evaluating the model's performance under data distribution shifts. Finally, we examine the strengths and limitations of the approaches reviewed and identify general trends in deep learning robustness improvement for computer vision.