Agentic AI-Driven Technical Troubleshooting for Enterprise Systems: A Novel Weighted Retrieval-Augmented Generation Paradigm

Technical troubleshooting in enterprise environments often involves navigating diverse, heterogeneous data sources to resolve complex issues effectively. This paper presents a novel agentic AI solution built on a Weighted Retrieval-Augmented Generation (RAG) Framework tailored for enterprise technical troubleshooting. By dynamically weighting retrieval sources such as product manuals, internal knowledge bases, FAQs, and troubleshooting guides based on query context, the framework prioritizes the most relevant data. For instance, it gives precedence to product manuals for SKU-specific queries while incorporating general FAQs for broader issues. The system employs FAISS for efficient dense vector search, coupled with a dynamic aggregation mechanism to seamlessly integrate results from multiple sources. A Llama-based self-evaluator ensures the contextual accuracy and confidence of the generated responses before delivering them. This iterative cycle of retrieval and validation enhances precision, diversity, and reliability in response generation. Preliminary evaluations on large enterprise datasets demonstrate the framework's efficacy in improving troubleshooting accuracy, reducing resolution times, and adapting to varied technical challenges. Future research aims to enhance the framework by integrating advanced conversational AI capabilities, enabling more interactive and intuitive troubleshooting experiences. Efforts will also focus on refining the dynamic weighting mechanism through reinforcement learning to further optimize the relevance and precision of retrieved information. By incorporating these advancements, the proposed framework is poised to evolve into a comprehensive, autonomous AI solution, redefining technical service workflows across enterprise settings.

The Future of Software Testing: AI-Powered Test Case Generation and Validation

Software testing is a crucial phase in the software development lifecycle (SDLC), ensuring that products meet necessary functional, performance, and quality benchmarks before release. Despite advancements in automation, traditional methods of generating and validating test cases still face significant challenges, including prolonged timelines, human error, incomplete test coverage, and high costs of manual intervention. These limitations often lead to delayed product launches and undetected defects that compromise software quality and user satisfaction. The integration of artificial intelligence (AI) into software testing presents a promising solution to these persistent challenges. AI-driven testing methods automate the creation of comprehensive test cases, dynamically adapt to changes, and leverage machine learning to identify high-risk areas in the codebase. This approach enhances regression testing efficiency while expanding overall test coverage. Furthermore, AI-powered tools enable continuous testing and self-healing test cases, significantly reducing manual oversight and accelerating feedback loops, ultimately leading to faster and more reliable software releases. This paper explores the transformative potential of AI in improving test case generation and validation, focusing on its ability to enhance efficiency, accuracy, and scalability in testing processes. It also addresses key challenges associated with adapting AI for testing, including the need for high quality training data, ensuring model transparency, and maintaining a balance between automation and human oversight. Through case studies and examples of real-world applications, this paper illustrates how AI can significantly enhance testing efficiency across both legacy and modern software systems.