Explaining Explaining

Explanation is key to people having confidence in high-stakes AI systems. However, machine-learning-based systems - which account for almost all current AI - can't explain because they are usually black boxes. The explainable AI (XAI) movement hedges this problem by redefining "explanation". The human-centered explainable AI (HCXAI) movement identifies the explanation-oriented needs of users but can't fulfill them because of its commitment to machine learning. In order to achieve the kinds of explanations needed by real people operating in critical domains, we must rethink how to approach AI. We describe a hybrid approach to developing cognitive agents that uses a knowledge-based infrastructure supplemented by data obtained through machine learning when applicable. These agents will serve as assistants to humans who will bear ultimate responsibility for the decisions and actions of the human-robot team. We illustrate the explanatory potential of such agents using the under-the-hood panels of a demonstration system in which a team of simulated robots collaborates on a search task assigned by a human.