iScore: Visual Analytics for Interpreting How Language Models Automatically Score Summaries

The recent explosion in popularity of large language models (LLMs) has inspired learning engineers to incorporate them into adaptive educational tools that automatically score summary writing. Understanding and evaluating LLMs is vital before deploying them in critical learning environments, yet their unprecedented size and expanding number of parameters inhibits transparency and impedes trust when they underperform. Through a collaborative user-centered design process with several learning engineers building and deploying summary scoring LLMs, we characterized fundamental design challenges and goals around interpreting their models, including aggregating large text inputs, tracking score provenance, and scaling LLM interpretability methods. To address their concerns, we developed iScore, an interactive visual analytics tool for learning engineers to upload, score, and compare multiple summaries simultaneously. Tightly integrated views allow users to iteratively revise the language in summaries, track changes in the resulting LLM scores, and visualize model weights at multiple levels of abstraction. To validate our approach, we deployed iScore with three learning engineers over the course of a month. We present a case study where interacting with iScore led a learning engineer to improve their LLM's score accuracy by three percentage points. Finally, we conducted qualitative interviews with the learning engineers that revealed how iScore enabled them to understand, evaluate, and build trust in their LLMs during deployment.

KnowledgeVIS: Interpreting Language Models by Comparing Fill-in-the-Blank Prompts

Recent growth in the popularity of large language models has led to their increased usage for summarizing, predicting, and generating text, making it vital to help researchers and engineers understand how and why they work. We present KnowledgeVis, a human-in-the-loop visual analytics system for interpreting language models using fill-in-the-blank sentences as prompts. By comparing predictions between sentences, KnowledgeVis reveals learned associations that intuitively connect what language models learn during training to natural language tasks downstream, helping users create and test multiple prompt variations, analyze predicted words using a novel semantic clustering technique, and discover insights using interactive visualizations. Collectively, these visualizations help users identify the likelihood and uniqueness of individual predictions, compare sets of predictions between prompts, and summarize patterns and relationships between predictions across all prompts. We demonstrate the capabilities of KnowledgeVis with feedback from six NLP experts as well as three different use cases: (1) probing biomedical knowledge in two domain-adapted models; and (2) evaluating harmful identity stereotypes and (3) discovering facts and relationships between three general-purpose models.